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policy

YOUR ORDER

The purchase of merchandise through charmfurs.com is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with laws of the State of New York. In order to make purchases through the Site, you will be asked to register and submit your personal details. You must provide your real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. The Site is available only to individuals and others who meet the charmfurs.com terms of eligibility.

ORDERS

All orders are subject to acceptance and availability. charmfurs.com offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered tocharmfurs.com will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer/supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at charmfurs.com; alternatively you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the waiting list or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 72 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period Prices shown on the website are in US dollars and are exclusive of individual states' sales taxes.. All prices and offers remain valid as advertised from time to time. The price of a product displayed on the website at the time the order is accepted will be honored. If you are shipping within the US, at the time you proceed to purchase your order you will incur a shipping charge. Sales tax will be applied to the value of the merchandise and the shipping charge only if your order is being shipped to New York State If you are shipping to a destination outside the US, you may incur any taxes and import duty levied by the country to which you have specified delivery, which will be applied to the value of the merchandise and the shipping charge,.. Please refer to the sections on shipping and taxes.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order in accordance with our policy below, acceptance of your order and completion of the contract between you and kaktussportsear.com will be perfected when we dispatch the goods to you. The sale contract is therefore concluded in the State of New York, USA and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment can be made by Visa, Master Card, American Express . Payment will be debited and cleared from your account upon dispatch of your order by charmfurs.com. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to charmfurs.com, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. At charmfurs.com we do not hold your credit card details on the website or our customer database, unless you have specifically authorized us to do so. To help ensure that your shopping experience is safe, simple and secure charmfurs.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

INSURANCE

charmfurs.com has arranged that all merchandise in transit from charmfurs.com to the delivery address be insured against theft and accidental damage at no cost to the customer. Once the merchandise has been delivered to the specified delivery address and signed for, the merchandise is no longer covered by insurance.

CANCELLATION, RETURNS AND EXCHANGES

All returns and exchanges requested within 7 days of delivery . All items for return or exchange must have a Return Merchandise Authorization (RMA) number. For returns of faulty goods please follow the same process subject to the conditions detailed below. RMA numbers can be obtained by emailing us. Once you have received your RMA please take care to follow the instructions emailed to you and detailed below. Please note that unidentified returns/exchanges may be returned to the sender.

HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE

In order to facilitate the return of your items you must obtain a Return Merchandise Authorization (RMA)

HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS

In order to facilitate the return of faulty items you must obtain a Return Merchandise Authorization (RMA) number



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